Refund policy

Updated: 24 September 2026

Dungeon N Dookie — current launch status

Dungeon N Dookie is developing Season 01 — First Campaign for Australia. The Mimic Chest is designed to include 24 individually wrapped toilet rolls and one mystery D20. The planned price is A$45. Manufacturing has not started. Paid preorders are not open and no payment is being taken.

The first 100 qualifying paid Mimic Chest preorders receive an extra First Flush D20 in addition to the normal mystery die. First Flush is separate from the five-tier mystery allocation. Full eligibility and allocation terms will be published before paid ordering opens.

Shipping coverage, charges, dispatch timing and final paper specifications will be confirmed before payment opens. Images are design concepts; final samples and production finishes remain in development.

Joining the launch email list does not take payment or reserve a chest or bonus. Season 01 is a one-off purchase, not a subscription. You can unsubscribe from marketing emails.

Before paid orders open

The Mimic Chest purchase, cancellation, return and refund process will be published before paid ordering opens. A launch-list signup takes no payment, so there is no signup payment to refund.

Earlier commitments

The brand change does not cancel any commitments already made to an earlier customer or eligible signup. Earlier paid-order and signup terms remain applicable to the people and transactions to which they were supplied. The earlier NO STANKU email-signup offer is separate from the First Flush Mimic Chest preorder bonus.

For questions about an earlier order or signup, contact us.

Earlier store terms — retained for existing commitments

This historical wording applies only to the earlier offers or orders to which it was supplied. It does not describe the current Dungeon N Dookie launch or reopen an earlier offer.

Updated: 21 September 2026

Current early-access launch

BASELINE is introducing SWAMP ASS — Peach Cheeks Body Wash, with NO STANKU — Aerosol Body Spray as the first-100 signup bonus. We are currently collecting early-access email signups. Orders are not open. Joining early access is not a purchase or a paid preorder, and no payment is taken.

Email signups and the free bonus

The first 100 eligible Australian email signups get a free NO STANKU aerosol at launch. No purchase is required. One per person; duplicate signups do not create extra places. Earlier eligible signups keep their place. We confirm eligibility by email. Final delivery arrangements, including any delivery charge, will be communicated before delivery details or payment are requested. The product is free; free delivery is not promised.

An email signup takes no payment, so there is no signup payment to refund. You can unsubscribe from marketing emails using the unsubscribe link. For questions about your signup or eligibility, use our Contact page.

Existing paid orders and consumer rights

Any cancellation, return or refund commitments already supplied with a paid order remain applicable to that order. The earlier paid-order terms are retained below, including the pre-dispatch cancellation and 30-day change-of-mind commitments. Nothing in this policy removes or limits rights under Australian Consumer Law.

Previously issued paid-order terms (if applicable)

Historical terms: The following earlier wording is retained for any paid order to which it was supplied. It does not describe the current email-signup offer or open a new preorder. Dates, rates and references to “currently” or “right now” in this section belong to those earlier terms. Any commitments and rights applicable to an earlier order remain unchanged.

Last updated: September 2026

CANCEL BEFORE DISPATCH (ALWAYS FREE)

Because every order is currently a first-batch pre-order, you can cancel for a full refund at any point before your order leaves our facility. No questions, no fees. Just reply to your order email.

30-DAY CHANGE OF MIND

Changed your mind after delivery? You have 30 days from delivery to return unopened, unused products for a refund of the product price. Return shipping is at your cost unless the product is faulty or we sent the wrong item. Shipping charges from your original order are not refundable on change-of-mind returns.

FAULTY OR WRONG ITEMS

If your product arrives damaged, faulty, or is not as described, Australian Consumer Law applies in full and nothing in this policy limits those rights. Contact us with your order number and a photo and we will make it right — replacement or full refund including your original shipping, your choice.

HOW REFUNDS ARE PAID

Approved refunds go back to your original payment method within 5 business days of us receiving the return (or immediately for pre-dispatch cancellations and faulty items). Your bank may take a few extra days to show it.

HOW TO START A RETURN

Reply to your order confirmation email or use the Contact page with your order number and reason. We reply within two business days with return instructions.